Thank you for shopping with 1 Stop Shopping LLC. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
1. Refund and Return Period
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
2. Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
It must be unused and in the same condition that you received it.
It must be in the original packaging.
3. Non-Returnable Items
Several types of goods are exempt from being returned, including:
Perishable goods such as food, flowers, newspapers, or magazines.
Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Gift cards.
Downloadable software products.
Some health and personal care items.
4. Return Process
To complete your return, we require a receipt or proof of purchase.
Returns should not be sent to the manufacturer.
5. Partial Refunds
There are certain situations where only partial refunds are granted:
Books with obvious signs of use.
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.
6. Refunds
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
7. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
Check your bank account again.
Contact your credit card company, as processing time may delay the refund posting.
Contact your bank, as there may be additional processing time.
If you’ve done all of this and still haven’t received your refund, please contact us at Inquiry@1stop-shopping.com.
8. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
9. Exchanges
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item was not marked as a gift, or the gift giver had it shipped to themselves first, the refund will be issued to the gift giver.
11. Need Help?
For any questions related to refunds or returns, please contact us at: 📧 Email:Inquiry@1stop-shopping.com
